I ordered three cookbooks, one for me, one for AJ and one for my boss for a Christmas present from Amazon.com. I was so excited to see they had arrived! Two boxes. I picked up the one, opened it up and looked inside. Pulled out the plastic bags of air and thought I saw two cookbooks. I assumed the second box had only one cookbook. So I walked back over and picked it up. Immediately I knew something was wrong.
The second box weighed just as much as the first box. What the heck?! I opened the second box, and checked the contents. Three cookbooks. Then I checked the first box again. Three cookbooks in there, too.
Whoops!! I was tempted for one brief moment, to just keep them and not say a word. After all, Amazon might not know since they only charged me for three books!
But my momma taught me young that honesty is always the best policy, so I went to amazon.com, clicked on the contact button, and submitted a request for them to call me. They were very prompt, and within a minute I was on the phone with a young woman with a strong foreign accent. Thankfully Melisa M. was fairly easy to understand, and she said she would issue a return mailing label to my email address.
She also put an $8 promotional gift certificate into my account, I guess as a token for my time, thanks for my honesty. After all, I will have to box up the cookbooks and mail them back. Thankfully she said I could send them by USPS. This will make it a lot easier for me, as I can mail the books back from my job, instead of having to call UPS, or find a UPS office to take the package.
In about one week, I’ll share with you the cookbooks which I ordered.
What would you have done in my shoes?