// // Costco is really great when you want to return or exchange an item. They sell quality merchandise for great prices. I have only found one thing I'm unhappy with, their policy in regards to eyeglasses. They are guaranteed, I think for up to one year; however, the guarantee doesn't do me much good. I got my last pair of glasses from Costco. I wear progressives as I need trifocals, and I guess you could say I'm vain, but… Read the rest

// I just had to share. These delicious L. Frances caramels are available from Walgreens stores in many Arizona cities. It's been interesting to watch their packaging change. Initially it only said “L. Frances Caramels”. A few months later, I noticed they had their website on the wrapping, but the website doesn't seem to have much to do with their candy – I think they need a new webmaster. Hmmm… it would be fun making a website for candy! And… Read the rest

101 Ways to Really Satisfy Your Customers : How to Keep Your Customers and Attract New Ones by Andrew Griffiths Being that I'm forty-something, I remember what customer service used to be like. I remember what it was like to make a call to the manager with a complaint, or write a letter of complaint. You got some action, right away! That has changed dramatically in the last ten years. Reading 101 Ways to Really Satisfy Your Customers mostly confirmed… Read the rest