I don’t buy Groupon coupons very often but I do occasionally find one that I feel is an exceptional deal, or something that truly piques my interest, like the time I went to the True Rest Relaxation Spa last April. I had a wonderful experience in the relaxation pod and I would love to spend another hour relaxing, maybe I’ll splurge for my birthday this year.
At any rate, last week I got to thinking about my Groupon coupons I’d bought last year Uh-oh, I hope they haven’t expired yet. I went and checked and SHOOT! Of the four I bought last year, one being True Rest, two had expired in December! One expired on December 31st, a deal through Vistaprint – $17 for $70 worth of product. The other cost $10 for an online shop that sells nuts and candy.
I’m trying very hard to stay calm (I had enough stress last year to last me for the rest of my life, thank you very much) so when I saw I’d basically thrown away $27 my first thought was to take a deep breath and forget about it. If I do say so myself I did quite well at staying calm. Then on Sunday I was hanging out on Twitter for a little while and I ended up at Girls Just Wanna Have Funds and a post there about Groupon caught my eye: Your Budget Called: Stop Wasting Money with Groupon. While the post is about cutting down on impulse buys, one little sentence caught my eye near the end:
Ask for a refund. Groupon and Living Social are usually pretty good about refunds depending on your situation.
Hey, now why didn’t I think of that?! Sheesh, if this is what being relaxed is all about then I need to be a little more stressed out. I started looking into it a little further and found that “traditional” Groupon coupons are still good for the amount paid even after they “expire” meaning the one I paid $17 for, I can still get $17 worth of product at Vistaprint. It’s a far cry from $70, but at least I’ll get back my $17.
From Groupon – the underlining is my emphasis:
“The promotional value of a traditional Groupon voucher will EXPIRE on the date specified on the face of the voucher, unless prohibited by law. The amount paid WILL NEVER EXPIRE. “
The rules are slightly different for the Groupon Now! coupons:
“The promotional value of a Groupon Now! voucher will EXPIRE on the date and time specified on the voucher. If the voucher is not printed or viewed in a mobile format within 24 hours of the promotional value’s expiration, Groupon will automatically process a refund the amount paid to the purchaser in the original form of payment. If a Groupon Now! voucher is printed or viewed in mobile but not actually redeemed with the merchant, Groupon will honor all requests to refund of the amount paid to the purchaser in the original form of payment. “
Visit Groupon for in-depth information but these were the pertinent sections.
Even though I’d read in the FAQ how this all works, I thought I would also email Groupon and ask what I should do. This is the response I received:
The best thing to do at this point is to contact the business directly. In accordance with Groupon’s terms of service, businesses will be required to accept your Groupons for no less than the price you paid.
To access and reprint your expired Groupons, please sign into your account at www.groupon.com/mygroupons and click on the Expired tab. If they are not able to accept your groupon, we would be able to refund the money to groupon bucks. The groupon bucks are available immediately on your account and do not expire.
If you have any trouble with this please let me know!
Groupon Customer Support
What a polite response. I’m impressed, Groupon!
I submitted an email to Vistaprint to ask them how to proceed and if there is any chance they will honor the coupon even though it has expired. They got back to me within an hour and told me I would be able to redeem the coupon for the price paid only, $17. That’s okay! At least I am not losing out altogether.
The other company I learned may have been a scam! Bummer! I went to www.nuttyguys.com to find out how to contact them and found this notice at the site:
It says at the top: “Have a Groupon?” And then below:
Q. I have a Groupon and can’t redeem it since your website went down!
A. Yes, Grocery Systems, LLC (Nuttyguys.com) was a fulfillment company that was buying and then re-selling our product. Grocery Systems, LLC was the company responsible for selling the Groupons and fulfilling the orders. They went out of business in early September. For those of you that are left with a Groupon Coupon that you would like to redeem, you can contact Groupon, who is aware of this matter and they will give you your refund/credit of $10.00. Groupon customer service can be reached at 1-877-788-7858. Sorry for any inconvenience.
So I guess I will be contacting Groupon again and asking for $10 in Groupon bucks. Somehow I feel better knowing that I couldn’t have gotten that $25 in nuts and candy past September.
Here are the lessons I’ve learned:
- Use your Groupon coupons as soon as possible in case the company goes out of business.
- Don’t let anymore Groupon coupons expire, but if I do there’s no need to freak out because I should be able to get the amount I paid worth of product.
Do you use Groupon? Have you lost any Groupon coupons?