Last weekend I was paying credit cards like I always do around the 15th of the month. I was able to log into my Chase account, but they were doing some kind of maintenance on the site and balances, the option to pay, see statements, etc. was not available for the weekend so I thought I’d just make the payment in a few days, since all of my accounts are due in the first week of the next month. I had plenty of time.
So I thought.
This morning, on a whim I decided to open the Chase mail that arrived yesterday. Oh goodie! My line of credit has been increased to $12,500 from $9,500. Not like I’m going to use it.
Then I saw that the bill had arrived, so I decided to have a look at it also.
I was a little more than annoyed when I saw that a late fee for $39 had been assessed!
I know how this happened. When I pay the bill three weeks ahead of time I sometimes loop into the wrong billing cycle. I usually schedule this payment to happen around the 25th of the month, and I must have forgotten to do that last month.
However, since the Great Backup Accident of 2010 wiped out all my data during that time period, there is no way to know what I actually planned to do. I already can see what I actually did online, and that is made a payment on the 13th of June. If that payment had been made on the 25th of June, I would have been just fine. Instead, I ended up with two payments in the last billing cycle.
I had a couple of minutes before I had to get ready for work, so I decided to put in a call and see if I could alleviate the stress I was feeling due to being charged $39 for a stupid mistake. I know I haven’t paid late on this card, so I planned to ask and have the fee reversed.
I got a nice young man on the phone, I think he said his name was Hussein. He spoke relatively good English and I explained my problem, and got right to the point and asked if I could have the fee reversed. First he gave me a little speech about all the ways that I could make my payment on time, I could make a payment by phone, he could send me the paperwork to set up an automatic payment, etc., etc., etc. Finally he said he was reversing the fee that had been charged and it would take a few days to show up in my account.
He asked about taking my payment and I told him I could do it online, unless he just wanted to take the information for me. He said he could do that, so I made more than a double payment ($300). I told him I would set up automatic payments immediately and I did right after I hung up.
I also asked to make sure my interest had not been affected. It is still at 8.99%.
I am going to make a point to make sure I have autopay set up on the remaining credit cards so this doesn’t happen again.
I hate when this happens. It makes me feel irresponsible! I will be sooooo glad when these stupid credit cards are paid in full!
When I make the final tally this weekend we should be in high $16,000 range.
Have you ever run into the problem of paying the bill too early in the cycle and had this problem?