Big A’s shoes fit, but Mr. A was aghast that I’d spent over $100 on a pair of shoes; basically he refused to wear them. I kept telling myself I need to get those shoes sent back, but of course I’d remember just before going to sleep at night, or while I was driving.
Luckily, Zappos has a one year return policy with free return shipping*.
I’m on Zappos’ email list, and when I noticed an email had arrived this morning, I told myself I had better find out how long ago I ordered the shoes to see if they could still be returned. Whew. I was relieved; not yet a year. I went to the Zappos site and logged in. I clicked on help which took me to the Customer Service screen. From there I clicked on Return, and followed the instructions. I was given the option to store credit, or to have the money returned to my credit card. If I bought more often from Zappos, I would have gone with the store credit.
We have the original box the shoes came in, so all I need to do is tape it together and attach the return label, then get it to UPS.
I often wonder when companies offer return policies like Zappos – 365 days is a long time. I wonder if they are that confident in their products? Or do they think if they give people a year people will procrastinate thinking it hasn’t been a year yet, until it’s over a year?
Have you ever used Zappos?
*shipping free within the United States