So back in September, I signed up for the TrueEarnings Card from Costco and American Express. I found the offer from Madison at My Dollar Plan. I was supposed to get a $25 statement credit soon after. On February 11th, I called to find out why I never got my $25 statement credit, and was told it takes up to 12 weeks to see this offer, and it should show up anytime. I called again on March 3rd and was told it would be 10-12 weeks from my FIRST purchase and I should see the credit by the first week of April.
Well, here it is the second week of June, and yes, I’m way behind on checking up on this, but I still haven’t seen the statement credit!
So I called AMEX today and talked with a very pleasant and helpful man named Bob, who told me he couldn’t find any offers like this from back in September. He asked me if I had the offer number available. I didn’t. But I did go to Madison’s site and started reading some of the offer and when I said TrueEarnings he was able to start looking for that and finally found the offer.
He said he was very glad I’d called because I definitely was eligible for the $25 statement credit, and he would open up a case so they could find out why I haven’t received my credit. He didn’t say how long this investigation would take…
Sheesh! I don’t think I’ll be opening any more credit cards just to get $25 back! Too much work!
Mrs. Accountability
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