When I opened a new checking account recently, with the bank I’ve been with for eleven years, the gal who helped me out gave me her business card and told me she’d be my “personal banker”. What a novel idea, one which I’d never experienced before.
This branch does seem to go the extra mile with customer service – they have a greeter at the door who welcomes you. I’m not sure if it’s really just a security measure, or they are really trying to be welcoming. Anyway, so I thought what the heck, I’ll keep her number on hand.
It really came in handy. I ended up calling her several times with little problems and questions. She was always able to help me.
Then one day a check one of Mr. A’s clients gave him bounced. I called my “personal banker” only to find she no longer worked there. I do the banking for the company which employs me and I’m there every week on the same day. The previous day I was there, she waved to me, so I know she had an opportunity to tell me she was leaving.
This leads me to think when she said, “I’ll be your personal banker” it really didn’t mean anything. If it really meant something, she would have given all her customers to another personal banker and let me know about it.
Ever since then, this bank has gone back to feeling impersonal. I had the opportunity to speak with the bank manager, and told him I was sorry she had left, and I felt disconnected without my “personal banker” and he said they were sorry she’d gone, too. He explained that her husband was transferred to a job out of state, and she had been transferred to. He said he could introduce me to some of the bankers, but he didn’t seem to be concerned that I didn’t have a “personal banker”. So maybe I put a lot more into the phrase. It sure was nice having someone to talk to, someone I could put a face to, instead of just an anonymous voice on the phone.
I am beginning to think seriously about moving our money into a credit union which we go to often. Three times a week as a matter of fact. It would certainly be convenient enough.
Have you ever had a personal banker?
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